Late for Appointments

Thank you to everyone who attends their appointments in a prompt manner. 

All appointments must be attended in good time we recommend 5 minutes before your appointment time. 

If you are late for your appointment by 5 minutes you will not be seen usually.  This includes Practice Nurse, physiotherapist, health care assisntan and phlebotomy appointments. You may have an opportunity to rearrange on the day to come in later but this is not guaranteed and usually not possible. 

Thank you for your cooperation in this matter. 

For further information please see Your GP and You:

How can you help your general practice?

1. Be prepared: Before an appointment, think about writing down your symptoms, what you are worried about and what you want to talk about.
2. Be on time: Being late for an appointment or being unavailable for a timed call-back can affect other patients.
3. Cancel if needed: If you can’t go to your appointment, tell the practice as soon as you can, so that they can offer it to someone else.
4. Use the NHS App or website: If you’re confident using smart phones or computers, you can book or cancel appointments, order repeat prescriptions, and see your test results online.
5. Turn on notifications: If you use the NHS App, turn on notifications so the practice can contact you more easily.  Please keep an eye out for messages.
6. Order repeat medicines on time: Make sure you ask for repeat prescriptions on time, so you don’t run out, and only order what you need.
7. Join the Patient Participation Group: You practice will have a group of patients who can offer feedback on the services it delivers. Your practice website should explain how you can join.